Yes, Joyce, very good point. Although I do tend to think that it was the person who read An's letter, rather than An's letter itself, that needs help interpreting.
I have learned throughout this whole campaign that people really DO NOT read. It is sad. I guess what we can do is try and hold their hands even more
with our letters and emails. Hang in there, guys....you are all doing a great job!
Thanks, guys, for sharing your responses; they help us to mold future letters. One thing I can say about this one, though....at least they were polite. Clueless